When will I receive my order?

    The expected delivery dates for your order are calculated as follows:

    If you place your order before .... your order will be shipped the day after via .... normally your order will arrive within .... days.
    All calculations are based on working days. In the e-mail with order confirmation and the e-mail with delivery announcement we state the expected shipping and delivery date.
    If there are any changes, we will try to communicate them to you.

Follow the status

    You can also track your order status at any time in your account area. To view the latest information about your order or track delivery, visit your account page.

    Once your order is accepted and the order is shipped, we will send you another email with the expected availability and delivery time. Always check that the email address on your order is correct and that the email has not been accidentally moved to a junk folder. You can change your email address via your account page.
    In some cases, there may be an unforeseen stock limitation or items may no longer be available. We will try to notify you by email as soon as possible of any delays or unforeseen changes.

Courier service

    Almost all small products are shipped via DPD. The courier will deliver the package to your home.
    If you are not at home, DPD will deliver the package at another date or possibly at one of the neighbors.
    In this case the courier will leave a note card with more information.

Order status

    More info on the meaning of the order status.

    In process: the order has been received. Payment must still be received.
    Confirmed: your order has been received, paid and will be forwarded to our warehouse.
    Completed: your order has been received, paid and shipped.

Pickup

    Delivery is not possible at the moment..

Any questions about your order?

    Do you have questions about your order? Please contact our customer service if you have any questions about changing your order or your personal details, or about cancelling your order. We can also be reached via Whatsapp at 0498 26 35 31